Home

Home / Products / Retail Core System / Omnichannel Platform / R3
Omnichannel Retail

R3 Omnichannel Business Platform

The Command Center for Unified Order, Inventory, and Settlement Management Across One-Inventory Operations

Designed for mid-to-large retail enterprises, it unifies order, inventory, fulfillment, after-sales, and settlement coordination, helping brands improve fulfillment efficiency, unlock global inventory potential, and close the loop between operations and finance.

Order Coordination

Inventory Coordination

Settlement Coordination

After-Sales Coordination

The More Complex Your Channels Become, The More You Need a Unified Operation Hub

Solve fragmented orders, disconnected inventory, inefficient fulfillment, and complex settlement challenges — enabling your omnichannel operations to move from system coordination to measurable business growth.

  • Reliable Order Operations

    Centralize orders from multiple platforms, reduce missed orders, order errors, and manual processing workload.

  • Dynamic Inventory Visibility

    Enable shared visibility of global inventory, reduce stockouts and overstock, and improve inventory turnover.

  • Faster Omnichannel Fulfillment

    Enable intelligent sourcing and optimize warehouse-store fulfillment routes to reduce cross-region shipping costs.

  • Transparent Settlement Management

    Automate reconciliation, quickly identify discrepancies, and reduce manual verification costs.

Three Core Centers for Seamless Business Collaboration

Built around orders, inventory, and settlement, enabling connected after-sales operations and a unified omnichannel business ecosystem.

After-Sales Collaboration

After-sales Collaboration Enable efficient returns, exchanges, refunds, order adjustments, inventory recovery, and expense reconciliation through integrated workflows.

High-Value Business Scenarios That Turn Operations into Results

Covering critical scenarios across orders, inventory, fulfillment, and settlement to help retailers achieve seamless omnichannel collaboration and measurable business growth.

R3: Enabling Omnichannel Growth for Enterprise Retailers

  • Not Replacing Systems — Connecting Systems

    Automate reconciliation, discrepancy identification, and settlement output to establish a closed-loop financial collaboration process.

  • Omnichannel Inventory Sharing

    Unify inventory visibility across warehouses, stores, and sales channels to enable enterprise-wide inventory management and allocation.

  • Omnichannel Order Fulfillment Optimization

    Based on product attributes, inventory distribution, and business rules, intelligently select the optimal fulfillment source for every order.

  • Omnichannel Financial Settlement Compliance

    Automate reconciliation, discrepancy identification, and settlement output to establish a closed-loop financial collaboration process.

  • R3 Omnichannel Retail Architecture: Connecting Customer Touchpoints, Front-End Applications, Inventory Operations, and Back-End Systems.

     

    Touchpoints
    Public Platforms
    Tmall JD.com ···
    Private Channels
    WeChat EZR ···
    Instant Retail
    Ele.me Meituan ···
    B2B Ordering
    Trade Fairs, B2B...
    Applications
    Online Operations (OMS)
    Order Management Inventory Management Transaction Management Settlement Management
    Master Data Management
    Store Operations (POS & Mobile)
    Retail Management Promotion Management Store Management Store Manager Dashboard
    Distribution Operations (DRP)
    Settlement Management Inventory Management
    Distributor Management
    Inventory Hub
    Omnichannel Inventory Operations Center
    Shared Services Customer Center Master Data Center Product Center Order Center Fulfillment Center Inventory Hub Settlement Center
     
     
     
    Back-End Systems
    WMS
    PLM
    ERP
    BI
  • Omnichannel Inventory Sharing: Coordinate Global, Regional, and Independent Inventory.

     

    Online
    Tmall
    Tmall
    Taobao
    Taobao
    JD
    JD
    WeChat Store
    WeChat Store
    Youzan
    Youzan
    Vipshop
    Vipshop
    Website
    Website
    Offline
     
     
    Joint
     
     
    Dealer
     
     
    Franchise
     
     
    Agency
     
     
    Direct
     
    Available
    Shared Inventory
    Global Inventory
    Regional Inventory
    Independent Inventory
     
    Inventory
     
     
    E-commerce
     
     
     
     
    Logistics
     
     
    Joint Store
     
     
    Dealer Store
     
     
    Direct Store
     
     
    Agency Store
     
     
    Franchise Store
     
     
    Store N...
  • Omnichannel Order Sourcing and Fulfillment: Coordinated Mandatory Filters, Priority Rules, and Sorting.

     

    Millions of Orders Processed in Seconds
    Real-Time Order Updates
    End-to-End Data Monitoring
    Optimal Order Sourcing
    STEP 1
    Mandatory Filters
    Channel-Specific Product Rules
    Logical Warehouse Product Rules
    Specified Logical Warehouse
    Specified Warehouse Range
    Eligible
    Warehouse
    Range
    STEP 2
    Priority Filters
    Same Province First
    Same City First
    Warehouse First
    Complete Size Range First
    No Package Splitting First
    Preferred Physical Warehouse
    Same Business Unit First
    Qualified
    Warehouse
    Set
    STEP 3
    Sorting Rules
    Lower Store Workload First
    Lower Sell-Through First
    Select
    Warehouse
    Efficient Order Fulfillment
    Automated Store Alerts
    Real-Time Order Sync Prevents Over-Fulfillment
    Scheduled Pickup and Monthly Logistics Billing
    End-to-End Order Monitoring Enables Fast Exception Handling
  • Business and Finance Integration: Unified Reconciliation, Settlement, Expense, Invoicing, Inventory, Sales, and Purchasing.

     

    Financial Rules
    Reconciliation and settlement rules
    Allocation and invoicing rules
     
     
     
    Reconciliation Management
    Platform, expense, and store reconciliation
    Joint operation, logistics, and inventory reconciliation
     
    Invoice Management
    Digital, B2B, and B2C invoicing
     
     
    Business &
    Finance
     
     
    Rules Engine
    Automated reconciliation and settlement
     
     
    ¥
    Settlement Management
    Purchasing, distribution, and O2O settlement
    Joint operation, mall, and consignment settlement……
     
    ¥
    Expense Management
    Expense settlement and allocation
     
    ¥
    Inventory, Sales & Purchasing
    Inventory and cash flow

Customer Stories

A leading Chinese sports brand offering trend-driven designs across a full range of sportswear.
American retro sneakers with timeless style for versatile everyday wear.
Iconic wool-lined boots, warm, soft, and perfect for fall and winter.
Minimalist apparel in natural fabrics, designed for premium everyday wear.
A leading Chinese women's footwear brand offering versatile styles for work, casual, and everyday wear.
A Chinese womenswear brand blending natural comfort with relaxed silhouettes and refined Eastern aesthetics.
An American premium lifestyle brand known for its iconic red, white, and blue logo and timeless preppy style.

FAQ

Transform Omnichannel Operations from "Disconnected Systems" to "Unified Commerce"

Based on your channel structure, inventory distribution, fulfillment model, settlement rules, and existing IT ecosystem, we'll recommend the R3 Omnichannel Commerce Platform solution that best fits your business.

TOP